CUSTOMER GUARANTEE

Refund & Cancellation Policy

Last updated: October 2, 2026 • 100% Risk-Free Guarantee

                Our 30-Day Money-Back Promise:

                We want you to be completely satisfied with SurgeDL. If the software does not accelerate your downloads or is incompatible with your setup, we will gladly issue a 100% refund within 30 days of purchase. No hard feelings.

1. 30-Day Money-Back Guarantee Scope

Every commercial purchase of SurgeDL PRO is protected by our thirty (30) day evaluation guarantee. If at any time within 30 calendar days from the date of purchase you are dissatisfied with your license, you are eligible for a complete refund of your purchase price.

2. Statutory Cancellation Rights (EU & UK)

Our orders are fulfilled by our authorized online reseller Paddle.com. In accordance with consumer protection laws in the European Union, United Kingdom, and other jurisdictions:

Consumers have a statutory right of cancellation within 14 days of purchase.
Our voluntary 30-day guarantee extends and enhances your statutory consumer rights.

3. How to Request a Refund

Requesting a refund is simple and fast. You can use either of the following methods:

Direct Self-Service via Paddle:
Visit paddle.net with your order transaction email to look up your purchase and request an instant refund through Paddle's 24/7 buyer support portal.
Email Our Help Desk:
Send an email to support@surgedl.com with the subject line Refund Request - [Your Order ID]. Our team will verify your transaction and instruct Paddle to refund your payment within 24 hours.

4. Processing & Payout Timelines

Once a refund is approved by Paddle:

Credit / Debit Cards: Refunds typically reflect in your bank account or card balance within 3 to 5 business days, depending on your card issuer.
PayPal: Refunds are typically credited back to your PayPal balance within 24 to 48 hours.
License Deactivation: Upon successful refund, the associated serial key will be automatically revoked and deactivated in our licensing database.

5. Contact & Support

If you are experiencing a technical configuration issue, slow download speeds, or need assistance activating your software, we encourage you to contact our support engineering team first:

SurgeDL Support Desk (BizmoLabs Software)
Operating Location: Makandura, Sri Lanka
Technical & License Support: support@surgedl.com
Billing Inquiries: Fulfilled by Paddle.com Market Ltd (Merchant of Record)